Privacy Policy 

Data Controller

Solidlux, located at Unit 6, Wharfedale Business Park, Bradford, West Yorkshire, BD4 9RW, is the data controller responsible for the processing of personal data collected through this website.

If you have any questions or concerns regarding the processing of your personal data, you can contact us at info@solidlux.co.uk

Purposes of Data Processing

We collect and process your personal data for the following purposes:

Marketing Communications:

• Sending Promotional Materials: Personal data is used to send users promotional content, such as newsletters, product announcements, special offers, or information about upcoming events.

• Personalization: Analyzing user preferences and behavior to personalize marketing communications, providing content that is more relevant to individual interests.

• Opt-Out Options: Informing users about their right to opt-out of marketing communications and providing clear instructions on how to do so.

• Frequency and Preferences: Clarifying how often users can expect to receive marketing communications and allowing them to manage their communication preferences.

Customer Support:

When users contact your customer support, they may provide personal data such as their name, contact details, order information, or account details. This information is collected and processed to:

• Respond to Inquiries: Personal data is used to understand and address the specific questions or concerns raised by users when they reach out to customer support.

• Verification: To ensure the security of user accounts or to verify the identity of the person making an inquiry, certain personal data may be used.

• Improving Services: Aggregated and anonymized data from customer support interactions may be analyzed to identify trends and areas for improvement in products or services.

• Communication: Personal data may be used to communicate updates or resolutions to the user regarding their inquiry.

Legal Basis for Data Processing

We process your personal data based on one or more of the following legal grounds:

Consent:

• Where you have provided your explicit consent for the processing of your personal data for a specific purpose.

Contractual Necessity:

• When processing is necessary for the performance of a contract to which you are a party.

Legal Obligation:

• When processing is necessary to comply with a legal obligation to which we are subject.

Legitimate Interests:

• When processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws.

Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

Your Rights

You have the right to:

• Request access to your personal data.
• Request correction or erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing.
• Data portability.

To exercise these rights, please contact us at [Your Contact Email Address].

Updates to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The date of the latest revision will be indicated at the top of this page.